Privacy policy
Effective Date: 11-12-2024
Wrap Engraving (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our e-commerce engraving business (the “Service”).
1. Information We Collect
We collect and process the following types of personal information:
• Contact Information: Email addresses, names, and any other information voluntarily provided during account creation or checkout.
• Purchase Information: Details of transactions, including purchased products and engraving details (e.g., text or designs you submit).
• Website Usage Information: Data collected through cookies and analytics tools about your browsing behavior, preferences, and device information.
2. How We Use Your Information
We use the information we collect for the following purposes:
• Order Fulfillment: To process and deliver your orders, including any engraving services.
• Customer Communication: To send updates about your order, respond to inquiries, or provide support.
• Marketing and Promotions: To send promotional emails, deals, and campaigns based on your preferences.
• Legal Compliance: To comply with applicable laws, regulations, or legal processes.
3. Email Marketing and Campaigns
By providing your email address, you agree to receive marketing communications, including promotional offers and updates.
• Opt-Out: You may unsubscribe from our emails at any time by clicking the “unsubscribe” link in our messages or contacting us directly.
• Frequency: We limit the number of promotional emails to avoid overloading your inbox.
4. Information Sharing and Disclosure
We do not sell or rent your personal information to third parties. However, we may share your information with:
• Service Providers: Third-party vendors who assist us with order fulfillment, payment processing, and marketing.
• Legal Authorities: If required by law or to protect our legal rights.
5. Data Security
We implement industry-standard measures to protect your personal information from unauthorized access, alteration, or destruction. These measures include secure servers, encryption, and limited access to sensitive data
6. Your Rights
You have the following rights concerning your personal information:
• Access: Request a copy of your personal information.
• Correction: Update or correct inaccuracies in your information.
• Deletion: Request deletion of your personal data, subject to legal and operational limitations.
• Marketing Preferences: Opt out of marketing communications.
To exercise your rights, please contact us at support@wrapengraving.com
7. Cookies and Tracking Technologies
We use cookies to enhance your browsing experience and improve our website.
• Types of Cookies: Necessary cookies, performance cookies, and marketing cookies.
• Management: You can manage cookie preferences through your browser settings.
8. Retention of Data
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, or resolve disputes.
9. Updates to This Policy
We may update this Privacy Policy to reflect changes in our practices or for legal reasons. Any changes will be posted on this page, and significant updates will be communicated directly to you.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Wrap Engraving
Email: Support@wrapengraving.com
Address: 33 traverse de rottweill, 83400 Hyeres, PACA.
By using our Service, you agree to this Privacy Policy.
Service Policy
Effective Date: 11-12-2024
Wrap Engraving (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our e-commerce engraving business (the “Service”).
1. Services Offered
We specialize in engraving services for a variety of products, including but not limited to:
• Customized gifts
• Personal accessories
• Home decor items
• Corporate merchandise
Our services include processing customer-provided text, images, or designs for engraving on selected products.
2. Order Processing
• Customization: All orders involving engraving are customized based on customer instructions provided at the time of purchase.
• Approval: Customers are responsible for ensuring the accuracy of provided details (e.g., spelling, design specifics).
• Production Timeline: Production typically takes [1-2 business days] after payment is received, excluding shipping times.
3. Shipping and Delivery
• Shipping Providers: We partner with reliable courier services to ensure timely delivery.
• Estimated Delivery Times: Delivery times vary by location and shipping method selected during checkout.
• Tracking Information: Customers will receive tracking details once their order is shipped.
4. Refunds and Returns
• Customized Products: Due to the personalized nature of engraved items, we do not accept returns or offer refunds unless there is a defect or error caused by us.
• Defective Items: If your product arrives damaged or with an incorrect engraving, contact us within [14 days] of receipt to arrange a replacement or refund. Proof of the issue (e.g., photos) may be required.
5. Customer Responsibility
• Design and Content: Customers must ensure that the content provided for engraving does not violate copyright laws or include offensive material. We reserve the right to refuse service for inappropriate or prohibited content.
• Accuracy: We are not responsible for errors in engraving caused by inaccurate details provided by the customer.
6. Communication and Promotions
• Email Communications: By providing your email address, you consent to receive order updates, promotional offers, and newsletters. You may unsubscribe at any time.
7. Contact and Support
For inquiries, support, or issues with your order, please contact us:
Email: Support@wrapengraving.com
Phone: +33 7 59 65 99 01
Address: 33 traverse de rottweill, 83400 Hyeres, Paca.
By placing an order with us, you agree to this Service Policy.
Impressum
Wrap Engraving
Owner: Herve Romero Llorente & Chan Hiu Tung
Address:
33 Traverse de rottweill, 83400 Hyeres, PACA
Contact Information:
• Email: Support@wrapengraving.com
• Phone: +33 7 59 65 99 01
• Website: https://www.wrapengraving.com
VAT ID (if applicable): FR32938446812
Business Registration:
• Registered at: INPS
• Registration Number: 938446812
Dispute Resolution:
We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
Wrap Engraving adheres to all applicable laws and regulations governing e-commerce and engraving services.